Warranty conditions

Warranty conditions of Brese GmbH (Laptop-Markt.de)

As of: 28 September 2026

1. Warrantor

The warrantor is
Brese GmbH
Werner-von-Siemens-Str. 17
92224 Amberg
Germany
Email: service@brese-gmbh.de
Phone: +49 9621 7787 740

2. Relationship to your statutory rights

This warranty is a voluntary, additional service provided by the warrantor. Your statutory rights in respect of defects (legal guarantee of conformity) remain unaffected and are not restricted by it. They are available to you free of charge and independently of this warranty – including for devices to which this warranty does not apply. Exercising your statutory rights is free of charge for you.

3. Subject of the warranty (description of the goods)

The warranty applies exclusively to devices sold by Brese GmbH in the Laptop-Markt.de online shop in "Refurbished" condition and marked "12-month warranty" on the product page (currently the condition grades Premium, Excellent, Very good and Good). The item or serial number shown on the invoice is decisive for identifying the device. The warranty covers the functionality of the hardware within the condition described at the time of delivery.

This warranty does not cover devices marked as "Used" (in particular devices with heavy signs of use or with defects stated in the listing) or new goods.

This warranty does not apply to purchases made via online marketplaces (e.g. eBay, Amazon, refurbed, Back Market, MediaMarkt/Saturn, Conrad or voelkner); the conditions stated in the respective offer apply there.

4. Warranty period

4.1 Standard warranty: 12 months from the date of delivery of the device.
4.2 Optional warranty extension: If the paid "24-month warranty" extension was booked for the device at the time of purchase (shown as a separate item on the invoice), the warranty period is 24 months from the date of delivery and replaces the 12-month standard warranty.
4.3 The warranty period starts on the invoice or delivery date. A warranty service (repair or replacement) does not extend or restart the warranty period.

5. Territorial scope

This warranty applies to devices delivered to a delivery address in a member state of the European Union. Devices sent in for warranty processing must be sent to the warrantor's address stated in section 1.

6. Scope of the warranty / services

If a hardware defect covered by this warranty occurs within the warranty period, the warrantor will, at its discretion, remedy the defect by

free repair,
replacement with an equivalent device (same condition grade), or
refund of the purchase price paid for the device.

Replaced parts or devices may be equivalent refurbished components. You will not incur any material or labour costs for the warranty service.

7. Service commitments for processing

Within the scope of this warranty, the warrantor undertakes:

to respond to your warranty claim, as a rule, within 2 working days;
to provide a free return shipping label for sending in the device; the warrantor bears the costs of shipping to and from you in the event of a warranty claim;
to process the warranty claim, as a rule, within 10 working days of receipt of the device.

These service commitments are voluntary services to speed up processing; statutory deadlines and rights remain unaffected.

8. Exclusions

This warranty does not cover:

Normal wear and tear, in particular the age- and use-related loss of battery capacity. Battery capacity is not covered by the warranty (optionally available: add-on product "New battery").
Damage caused by improper handling, dropping, breakage, moisture or liquid ingress, overvoltage, force majeure, or transport damage for which the customer is responsible.
Interventions by third parties, unauthorised opening or repair attempts, and the installation of non-approved parts.
Software, operating system, drivers, configuration errors, malware and data loss.
Consumables and accessories (e.g. power adapters, cables, styluses), unless a defect of the supplied scope of delivery existed at the time of delivery.
Cosmetic signs of use that correspond to the condition described at the time of purchase.

9. How to make a warranty claim

1. Report the defect by email to service@brese-gmbh.de or by phone on +49 9621 7787 740, stating your invoice or order number and a short description of the fault.
2. As a rule, the warrantor will confirm your report within 2 working days and inform you of the next steps. If the device needs to be sent in, you will receive a free return shipping label.
3. Please back up your data before sending the device; data backup is the buyer's responsibility. If possible, reset the device.
4. Your purchase invoice serves as proof of warranty.

10. Miscellaneous

The law of the Federal Republic of Germany applies. If you are a consumer, this choice of law applies only insofar as it does not deprive you of the protection granted by the mandatory provisions of the law of the state in which you have your habitual residence. Should any provision of these warranty conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.

For orders received up to and including 28 September 2026, the warranty conditions published at the time of the order apply (version of 19 June 2026).

Note on provision: This warranty statement will be provided to you on a durable medium (e.g. as a PDF by email or enclosed in the parcel) no later than upon delivery of the device.